This WA agency handled dozens of complaints in ‘23. Here’s what angered consumers

OLYMPIA — The state Utilities and Transportation Commission on Monday released information on 2023 customer complaints, saying it addressed more than 1,000 complaints across six industries.

The case closures resulted in $265,531 in credits and refunds being returned to customers.

The UTC regulates the rates and services of telecommunications companies, investor-owned electric utilities, natural gas and water companies, garbage-collection companies, movers, transportation companies and more.

It doesn’t regulate the rates of broadband services, cellular, cable, or internet.

According to the release, the UTC found that landline telecommunication companies had the most closed complaints. They made up 55% of the 1,046 complaints in 2023.

Electric and natural gas companies combined made up 26% of the closed complaints, according to the release. Solid waste companies made up 14%. The rest were from moving and water companies.

Most of the complaints involved quality of service, disputed bills and customer service, according to the release.

In total, the commission’s Consumer Protection Help Line received 4,021 phone calls in 2023, and staff responded to more than 1,506 letters, web complaints, and emails.

The commission also helps people find utility assistance, provide information on consumer rights, and it helps people locate moving companies.

You can learn more about the UTC and get assistance by visiting the commission’s website, or by calling the help line at 1-888-333-9882. You can also email consumer@utc.wa.gov.