BOISE, Idaho — “WILL NOT RETURN CARS.” “HORRIBLE EXPERIENCE.” “Worst shuttle company ever.”
Michelle Visser said her husband, Nick, and four of their friends read the scathing online reviews, news articles and forum posts about Wild River Shuttles, a Salmon rafting shuttle company that left rafters stranded and damaged and lost customers’ vehicles last year. The Idaho Statesman reported on the complaints and an investigation from the Idaho attorney general’s office against the business. Five months later, the Idaho attorney general banned owners Tammy Nelson and her wife, Michelle, from owning or operating a shuttle company in the state, pending the repayment of $8,700 in restitution to customers.
The Vissers and their friends knew exactly who to avoid for a September rafting trip along the Salmon River. Instead, the Wyoming group hired Whitewater River Shuttle to move two vehicles from their put-in point at Corn Creek to their take-out at Carey Creek, roughly 400 miles away. Michelle Visser told the Statesman in an interview that Whitewater’s website looked professional, and the group thought they were “avoiding the problem” that many rafters had with Wild River Shuttles last year.
What they didn’t realize: Whitewater was owned by Nelson, the same person who ran the business at the heart of last year’s numerous complaints. Nelson had registered Whitewater in late June under the name Cristina Tammy Nelson.
Visser and members of the local river community, many of whom pitched in to aid stranded rafters last year, questioned how Nelson was able to relaunch her business. Had the attorney general’s ban actually prevented Nelson from opening a new shuttle business, Visser said she would’ve saved time, money and heartache.