WASHINGTON (AP) — Federal officials said Monday they’re working to cut down on a growing backlog of complaints lodged against health care providers, insurers or government agencies by patients who claim their civil rights or privacy have been violated.
Americans filed more than 51,000 complaints against health agencies last year, a number that has grown tremendously — 69% — over the last five years, the federal Health and Human Services agency announced. Some complaints can take years to investigate.
About two-thirds of the cases involve potential violations of health information privacy and security, a problem that has worsened in recent years because of data breaches and cybersecurity hacks, the agency said. In 2021, more than 700 large breaches of health information were reported. Health insurer Anthem, for example, was forced to pay the government a record $16 million fine in 2018 after a data breach affecting about 79 million people — including names, birthdates, Social Security numbers and medical IDs.
Health care workers and patients can file federal complaints against providers, insurers, and government agencies when they think patients are being discriminated against or protected health information has been shared, a violation of a longstanding law known as HIPAA, or the Health Insurance Portability and Accountability Act. HHS’ Office of Civil Rights is responsible for investigating those complaints.
