From class work to grocery shopping and bank deposits to holiday gatherings, many of life’s most common in-person errands and events have moved online.
It’s been more than a year since the COVID-19 pandemic prompted Clark Public Utilities to close its customer service offices. Although the utility’s customer service representatives can’t welcome you with a bright smile in the lobby, they’re still just one phone call or email away and ready to offer you the same quality service you’ve come to expect – 24 hours a day seven days a week – just call 360-992-3000 or email mailbox@clarkpud.com.
But if you want a more convenient way to manage your utility account, gain a deeper understanding of your home’s energy use, or sign up for account notifications, consider registering for MyAccount – the Clark Public Utilities customer service portal, at clarkpublicutilities.com. It’s an easy to use, easy to understand tool that enables users to sign up for text and email notifications and manage their accounts with confidence. MyAccount is secure, convenient and designed to work on computers, smartphones or tablets.
You don’t have to be a computer wiz to enjoy MyAccount. It’s designed for people of all ages and abilities to use with confidence. Plus, if you ever get stuck – whether it’s registering for the service or at any point while using it – a Clark Public Utilities customer service representative is always available to walk you through it and get the solutions you need.
MyAccount’s flexibility and versatility puts you in charge of your utility account. Many customers love the simplicity and convenience MyAccount brings to paying their utility bills. They no longer have to write a check, hunt for stamps or make an in-person visit to one of the utility offices. With MyAccount they can sign up for text or email notifications to alert them to upcoming bills, have those bills emailed to them through paperless billing, and make payments automatically though AutoPay.
The tool can also alert them when a new bill has been generated, send payment reminders, processed payment notifications and send updates on outages and restorations.
In MyAccount, customers can make budgeting for monthly expenses more predictable by signing up for EqualPay. When you sign up, the utility will estimate your annual bill based on your past energy use, and divide that amount into equal monthly payments. You’ll never pay for more than you use.
Whether you’re moving, adding a person to your account, or changing phone numbers, you can update contact information and grant or restrict account access to another person at any time.
You can also gain access to the latest utility news and information with quick access to a digital version of Currents, the Clark Public Utilities customer newsletter.
Customers can also take control of their home energy consumption with MyAccount. They can monitor their homes’ long-term energy use month-to-month and year-to-year to better understand how household and lifestyle changes have affected their usage.
With MyAccount’s home energy calculator, users create a profile of their account by answering a few basic questions about their home, which the system combines with usage information from the utility. Customers are then presented with a detailed analysis of a household’s energy usage and several suggested ways to reduce their utility bills it without sacrificing comfort or convenience.
To start your MyAccount registration, simply visit clarkpublicutilities.com.
Energy Adviser is written by Clark Public Utilities. Send questions to ecod@clarkpud.com or to Energy Adviser, c/o Clark Public Utilities, P.O. Box 8900, Vancouver, WA 98668.
