Amazon.com Inc. job ads are everywhere. Plastered on city buses, displayed on career web sites, slotted between songs on classic rock stations. They promise a quick start, $15 an hour and health insurance. In recent weeks, America’s second-largest employer has rolled out videos featuring happy package handlers wearing masks, a pandemic-era twist on its annual holiday season hiring spree.
Amazon’s object is to persuade potential recruits that there’s no better place to work.
The reality is less rosy. Many Amazon warehouse employees struggle to pay the bills, and more than 4,000 employees are on food stamps in nine states studied by the U.S. Government Accountability Office. Only Walmart, McDonald’s and two dollar-store chains have more workers requiring such assistance, according to the report, which said 70% of recipients work full-time. As Amazon opens U.S. warehouses at the rate of about one a day, it’s transforming the logistics industry from a career destination with the promise of middle-class wages into entry-level work that’s just a notch above being a burger flipper or convenience store cashier.
Union workers who make comfortable livelihoods driving delivery trucks and packing boxes consider Amazon an existential threat. While labor tensions have simmered for years, the stakes have risen sharply amid the pandemic, which prompted Amazon to hire more than 250,000 people to keep up with surging demand from home-bound shoppers. Risking infection while toiling in a crowded warehouse for $15 an hour has many Amazon workers asking if they’re getting shortchanged.