Honolulu airport ranked the third worst

HONOLULU — Honolulu’s airport ranked the third worst in North America for customer satisfaction and the second worst among large airports in annual survey of air passengers.

Daniel K. Inouye International Airport received the ranking in the J.D. Power 2019 North America Airport Satisfaction Study.

Inouye airport ranked behind New York’s LaGuardia Airport and New Jersey’s Newark Liberty International Airport as the worst among 62 airports. The airport moved two spots in the wrong direction in the large-airport category, where it was fourth worst the previous year.

Honolulu’s satisfaction score was 719 out of a possible 1,000, or 17 points lower than its score last year.

The annual study conducted from October 2018 through September was based on responses from 32,276 U.S. or Canadian residents who passed through at least one North American airport. The survey scored airports on terminal facilities, airport accessibility, baggage claim, security check, check-in and baggage check, food, beverage and retail.