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News / Business / Business Briefs

Kohl’s wants more of your Amazon returns

The Columbian
Published: April 29, 2019, 6:00am

NEW YORK — Kohl’s wants you to skip the post office and bring Amazon returns to its stores. The department store chain said that it will accept Amazon returns at all its 1,150 stores starting in July, expanding its nearly two-year test of the service from 100 stores.

Kohl’s sees the partnership with Amazon as a way to get people in its doors and maybe get them to buy something while they’re there. As for Amazon, it makes returns easier for its shoppers, who can drop off items at the stores without needing to pack it up in a box.

It may seem like an unusual tie-up, but more physical retailers have been working with Amazon in the hopes that they can reach the online shopping giant’s millions of shoppers.

Kohl’s and Amazon have been working together since 2017, when Kohl’s started selling Amazon Kindles, Echos and other gadgets at some of its stores.

Analysts at Citi Research said the deal with Amazon is a “positive” one for Kohl’s, and likened the department store to a fish: “Better to be swimming alongside than in front of the shark,” the analysts said in a note Tuesday.

Kohl’s said it won’t charge customers for their Amazon returns, even if it has to pack items in boxes.

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