SEATTLE — Alaska Airlines and JetBlue Airways still rank highest in the annual J.D. Power survey of passengers on the nine largest North American airlines, and the firm says overall traveler satisfaction with the industry is at a 10-year high.
J.D. Power said Wednesday that Alaska Airlines ranked highest among traditional airlines for the ninth straight year and JetBlue was the top-rated low-cost carrier for the 11th year in a row.
The researchers said that satisfaction about airline cost and fees improved significantly over 2015. They credited lower fares and more acceptance of paying more for baggage and extra legroom. Fees on checked bags raised $3.8 billion for U.S. airlines last year.
