When daffodils begin appearing in the yard, we start thinking about summer getaways.
For many, that means a vacation rental — and these days, with the proliferation of online information and rental websites, finding that perfect spot is easier than ever.
(According to a TripAdvisor 2015 survey, 87 percent of people queried said they were more likely to book a vacation rental due to the increased availability of online information, such as traveler reviews and photos.)
Flip through listings, make your pick and send off a deposit. Nothing left to do but pack your bags, then settle in and enjoy your home away from home, right?
Not quite because there still is a chance that the picture-perfect vacation house you saw and booked may not actually exist.
10 MISTAKES TO AVOID
Don’t base your decision on a description. “Rustic atmosphere” could mean no indoor shower, and “steps to the beach” could mean the water is an hour’s walk away. Research and read reviews.
Don’t wire money for deposits or payments through Western Union.
Don’t send prepaid cash cards.
Don’t send a check to a post office box.
Don’t sign a contract unless it spells out what your rental includes and what it doesn’t.
Don’t rent a summer home unless you’ve confirmed that there’s a property manager or owner nearby and you’ve gotten contact information.
Don’t assume the mattresses are new. Ask when they were last replaced.
Don’t forget to confirm how and when your deposit will be returned.
Don’t unpack before you take photos or video of the home’s condition when you arrive. (They could help in case of a dispute.)
Don’t leave before you take photos and video of the home’s condition at the end of your stay.
Yes, renters beware: Along with descriptions of shoreline cottages and seaside mansions, the Internet is also filled with stories of vacationers who showed up to find that the dream vacation they’d booked online was nothing more than a virtual nightmare.
Either the property didn’t exist or the owners knew nothing about the arrangement.
Phony online rental ads are a common scam, according to the Internet Crime Complaint Center. Perpetrators lift ads, complete with photos, from other sites and re-post them with fictitious contact information. The fraudulent listings often feature extremely low rates.
San Francisco, New York and other vacation destinations, such as Cape Cod, are popular targets.
“Vacation rental scams are a huge issue,” says Elizabeth Weedon of WeNeedAVacation.com, a vacation rental agency specializing in Cape Cod, Martha’s Vineyard and Nantucket properties. “People need to be very careful who they rent from. They need to research the property before they sign a rental agreement and hand over money. If something seems too good to be true, well, it probably isn’t.”
Potential scam victims usually are asked to send money via Western Union. Experts say the words “wire money” should trigger an immediate red flag.
Check Western Union.com, and you’ll see the following: “DO NOT send money to an individual for a rental property.”
CraigsList.org is just as direct.
“Never wire funds, (e.g. Western Union). Anyone who asks you to is a scammer,” the website states.
The safest way to pay is by credit card (many offer their own protection against fraudulent charges). If you’re dealing with an individual owner and have researched his or her name and property to be sure it’s legit, a check is probably safe. Most rental sites update consumer alerts and offer extensive information on the best way to pay and how to protect yourself against online cons. Look for the “security center” section on the website and follow the directions.
Read the contract
Once you’ve found a rental and confirmed that it’s legit, you’re all set, right? Well, maybe.
What if the refrigerator breaks in your rental and you just bought hundreds of dollars of food? The septic system backs up and green goo starts spewing out of the washing machine?
A recent survey done by Wyndham Vacation Rentals, which offers vacation rental property management services to homeowners, showed that 62 percent of all vacationers worry about not being able to get problems solved quickly and nearly half are not confident that they’ll get what they anticipate when renting from an owner.
Wyndham says potential renters should book accommodations with reputable companies, ask in advance about on-site customer service and confirm that there’s a local team on hand to take care of any issues.
“The survey underscores that travelers want to know their vacation is in the hands of someone they can trust,” says Gail Mandel, CEO of Wyndham Vacation Rentals.
Wyndham also recommends checking online maps to make sure the property address is legitimate and use the satellite view to see if the property matches the listing description, seek vacation rental sites with real-time availability calendars to avoid the possibility of double-bookings and rent from reputable sources such as well-known hospitality companies or rental management companies.
And, most important, read the contract carefully before signing.
