Singletary: Never toy with a suspected scam artist
By Michelle Singletary
Published: August 24, 2016, 6:00am
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One of the most insidious scams out there involves criminals impersonating IRS officials and threatening people with arrests or lawsuits for fictitious tax debt.
Fighting this type of fraud is like playing Whac-A-Mole. Just as authorities hammer one con scheme down, a new one pops up.
When the Treasury Inspector General for Tax Administration began tracking such scams in 2013, the office was getting between 9,000 and 12,000 calls a week. Now it’s up to 25,000 to 30,000, according to Timothy Camus, TIGTA’s deputy inspector general for investigations.
It used to be that the charlatans manually dialed for victims. They now have advanced auto-dial technology allowing them to speed through hundreds of telephone numbers. And they manipulate caller ID to make it appear as if they are calling from the IRS.
TIGTA has been studying how many calls it takes before the con artists trick someone into sending money. At the beginning of this year, they found it took 400 calls before they got a victim. And now it only takes about 215 calls, Camus told me. The scammers can snare 115 to 125 victims a week.
In a recent week, out of 120 people who reported paying scammers, 100 did so using iTunes gift cards. The IRS won’t call you demanding payment, and the agency would never ask you to pay your tax debt using a gift card.
“We got a dreadful call from scammers with all kinds of demands and threats,” a reader, Gloria, wrote following my recent column about getting one of these calls. “It was a scary half an hour that they held us on the phone until we realized it was a fraud.”
Some concerned citizens try to take on the scammers in an effort to protect other potential victims. These people, fully aware they are targets of a fraud scheme, tie up conmen on the telephone, hoping to engage them long enough to reduce — even by one — the number of additional people they can call. It’s a laudable mission but also dangerous.
“Rather than hang up, I keep leading the caller on for as long as I can,” wrote a reader from Massachusetts. “My goal is just to waste their time and frustrate them. My record is about 20 minutes before they caught on. I figure the more I can cost them the better.”
Steve from California, sitting one day in his lounge chair with a cup of coffee, also toyed with a scammer. In his case, it was someone claiming to be from a major tech company offering to fix his computer. He quickly realized it was a ruse and told the man he was having trouble booting up his computer. That subterfuge endured for 20 minutes. He then wasted another 10 minutes pretending to look for a password. The total time before the scammer threw in the towel: 1 hour and 10 minutes.
Some readers wondered what the harm is in messing with the scammers as retaliation.
But there is a risk. The best way to frustrate them is to hang up immediately. I know many of you are shrewd enough to suspect a scam. But some folks, the longer they listen, may be persuaded to part with some money.
Camus said there have been at least three reported cases where scammers got mad and made prank calls to local law enforcement officials claiming there was an armed dispute happening at the person’s home. This strategy of payback actually has a name, “SWATting” because a S.W.A.T. team is sent to investigate the call.
If the scammers get your personal information, they could also target you through identity theft, Camus said.
“If they get angry, who knows what else they could do behind the scenes?” he said. “They are clearly criminals and they have the time.”
It is tempting to toy with these scoundrels. But don’t put yourself at risk. Please, just hang up.
Michelle Singletary welcomes comments and column ideas. Reach her in care of The Washington Post, 1150 15th St. N.W., Washington, DC 20071; or singletarym@washpost.com
