Clark Public Utilities has attained a performance level that all public agencies and governments should aspire to match, yet there always is room for improvement. Because of that, The Columbian’s Editorial Board endorses incumbent Byron Hanke and challenger Jane Van Dyke in the primary race for Clark Public Utilities commissioner from District No. 3.
Michael Piper and Bill Hughes also are on the ballot for the primary, and Piper in particular offers a worthy challenge. As always, endorsements are merely suggestions designed to foster discussion among the electorate, but when it comes to Clark Public Utilities, it is difficult to find fault with the performance that Hanke has helped oversee during a pair of six-year terms on the board. “I think the utility is in good shape and has been in good shape for many years,” Hanke told the Editorial Board. “It’s your utility; it’s called a customer service utility.”
With Hanke on the three-member board, Clark Public Utilities has lived up to that mantra. Since 2002, residential electricity rates have been raised just three times, and the most recent increase in 2011 was 1 percent. According to Hanke, the agency’s annual operating costs per customer are $326, compared with a statewide average of $587 for public utilities, and Clark Public Utilities has the lowest employee-to-customer ratio in the state.
Perhaps most impressively, the company repeatedly has earned the J.D. Power Award for customer satisfaction among midsized utilities in the West. As challenger Hughes said while meeting with the Editorial Board, “It’s hard to improve on perfection, so what am I going to criticize?” Hanke added: “We have a really strong culture. We are a voice for the people; we listen. We have reliable service, reasonable rates, financial security. I see no issues.” Such self-aggrandizement from a political candidate typically is worth an eye roll or two, but the performance of Clark Public Utilities supports those assertions.